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Terms & Conditions

Last updated: 14/09/2024
 

Welcome to www.thornit.co.uk. These Terms and Conditions ("Terms") govern your use of our website and the purchase of any products or services from Thornit. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
 

1. General Information

2. Products and Services

We provide pet care products, including Thornit powder, for personal use only. All information regarding product descriptions, pricing, and availability on this website is subject to change without notice.
 

2.1. Product Information

We strive to ensure that the product descriptions on our website are accurate. However, we do not warrant that product descriptions, prices, or other content on the site are error-free, complete, or current. We reserve the right to correct any errors or omissions, and to change or update information without prior notice.
 

2.2. Product Use

All products sold by Thornit Distribution are intended for external use only. Always follow the instructions provided with the product. Thornit is not liable for any misuse of the products or for any adverse reactions caused by incorrect use.
 

3. Ordering and Payment

3.1. Order Processing

Once an order is placed, you will receive a confirmation email. All orders are subject to acceptance, and we reserve the right to cancel any order at any time for reasons including but not limited to product availability, errors in pricing, or issues with your payment method.

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3.2. Payment Methods

We accept PayPal, Visa, Mastercard, ApplePay, American Express, China Union Pay, JCB, Diners, Electron, Maestro and Google Pay. Payments must be made in full at the time of order. If your payment is declined, your order will not be processed.
 

4. Shipping and Delivery

We aim to dispatch all orders within 2 working days of receiving payment. Shipping times and costs will be calculated based on your location and the shipping method chosen at checkout. Please note that delivery times are estimates and not guarantees. We are not responsible for delays caused by third-party carriers.
 

5. Returns and Refunds

If you are not satisfied with your purchase, you may request a return or refund within 14 days of receiving your order, provided the product is unopened and in its original condition and weight.
 

5.1. Refund Process

To initiate a return or refund, please contact us at thornituk@gmail.com with your order details. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Refunds will be processed using the original payment method.
 

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Thornit or its content suppliers and is protected by UK and international copyright laws. You may not copy, reproduce, distribute, or create derivative works from any content without our express written permission.
 

7. Third-Party Links

Our website may contain links to third-party websites that are not owned or controlled by Thornit. We are not responsible for the content, privacy policies, or practices of third-party websites. By using our site, you acknowledge and agree that Thornit shall not be held liable for any damages or losses arising from your use of any third-party websites.
 

8. Limitation of Liability

To the fullest extent permitted by law, Thornit shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or inability to use, the materials on this website or the performance of the products, even if Thornit has been advised of the possibility of such damages.

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9. Indemnification

You agree to indemnify, defend, and hold harmless Thornit and its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses arising out of your use of this website or your violation of these Terms.
 

10. Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and disclose personally identifiable information.
 

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
 

12. Changes to the Terms

Thornit reserves the right to modify or update these Terms at any time without prior notice. It is your responsibility to check this page periodically for updates. Your continued use of the website following any changes constitutes your acceptance of the new Terms.

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13. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

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